FAQs

Shopping Information

Delivery charges for orders from the Online Shop?

Our standard shipping fee for online products is 250 rupees. Enjoy the convenience of having your favorite items delivered to your doorstep at this flat and affordable rate.

How long will delivery take?

Our standard shipping ensures a swift delivery, with an estimated time of 2-3 working days. Experience the convenience of receiving your cherished items in a timely manner with our efficient shipping services.

What exactly happens after ordering?

When you place an order at Cuddles Store, expect prompt and organized service. Upon order placement, you’ll receive an email containing your unique order number. Rest assured, your items will be carefully packed, and we aim to ship them the very next day. It’s our commitment to ensuring a seamless and efficient shopping experience for you and your little ones.

Do I receive an invoice for my order?

Yes, your invoice will be conveniently delivered to you via email. We ensure a seamless and organized process, providing you with the necessary documentation for your records.

How to get your Tracking Id

For your convenience, feel free to reach out to us via message or email to obtain your tracking ID. We are here to assist you and provide the information you need for a smooth and transparent tracking experience

Payment Infomation

When the order payment is taken of my bank account?

If you opt for bank transfer as your payment method, kindly send the invoice amount to our bank account and share the payment screenshot with us via email or WhatsApp. This ensures a seamless and secure transaction process for your order.

What is wishlist?

A wishlist is a curated list of desired items that a person creates to keep track of products they are interested in or would like to acquire in the future. It serves as a convenient way for individuals to organize and remember specific items they find appealing while browsing online stores. 

What should I do if I receive a damaged or wrong product?

If you have received a damaged or incorrect product, please contact us as soon as possible via WhatsApp or email. We are here to assist you and work towards a swift resolution to ensure your satisfaction.

Can I change or cancel my order?

After placing your order, you have a 12-hour window to make changes or cancel your order. Please reach out to us promptly if you need to modify or cancel, and we’ll assist you to the best of our ability.”

What is refund policy ?

After placing your order, you have a 12-hour window to make changes or cancel your order. Please reach out to us promptly if you need to modify or cancel, and we’ll assist you to the best of our ability.”

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